BatPro Me Privacy Policy – How We Protect Your Data

BatPro Me operates as an online gaming platform serving players in Pakistan. We take the privacy of our players seriously because trust is the foundation of what we do. An online casino that does not protect your personal data is not a platform you should trust with your money, and at BatPro Me we understand that fully.

This policy applies to all personal data collected through batprome.net, the BatPro Me mobile experience, customer support interactions (live chat, email, phone), and any third-party integrations that are part of the BatPro Me service. It covers Pakistani players as the primary audience and is written with their context in mind – local payment methods like Easypaisa and JazzCash, identity documents such as CNIC, and the typical ways Pakistani players interact with online platforms.

BatPro Me collects only the data that is necessary to provide a working, safe, and compliant gaming service. The categories of data we collect are described below.

Registration and Identity Data

• Full name as it appears on your CNIC or passport
• Date of birth (used to verify you are 18 or over)
• Email address
• Mobile number registered in your name
• CNIC number (or passport number) submitted during verification
• Residential address (collected at verification stage)

Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g. the last four digits of a linked bank card, or a JazzCash/Easypaisa account reference)
• Transaction IDs generated by payment processors
• Account balance history

Technical and Usage Data

• IP address at login and during active sessions
• Device type, operating system, and browser version
• Game history including bets placed, results, and timestamps
• Session duration and navigation patterns on the BatPro Me platform
• Cookie identifiers (see Section 6 for full cookie details)

Communication Data

• Contents of live chat conversations with BatPro Me support
• Email correspondence with BatPro Me
• Feedback, complaints, and survey responses

BatPro Me uses the data we collect for specific, defined purposes. We do not use your data for any purpose not described in this policy without first notifying you and, where required, obtaining your consent.

• Account management – creating, maintaining, and securing your BatPro Me account, including password resets and session management.
• Identity verification – confirming you are who you say you are and that you are 18 or older, using CNIC or passport data.
• Payment processing – initiating, recording, and reconciling deposits and withdrawals in PKR across Easypaisa, JazzCash, and other supported methods.
• Fraud prevention and security – detecting unusual activity, preventing duplicate accounts, and protecting against financial crime.
• Customer support – responding to your queries, resolving disputes, and maintaining a record of communications for quality purposes.
• Responsible gaming – monitoring play patterns to identify signs of problem gambling and enforcing self-exclusion or deposit limits you have set.
• Marketing communications – sending bonus offers, promotional updates, and platform news to players who have opted in. You can opt out at any time.
• Platform improvement – using anonymised, aggregated usage data to improve the BatPro Me experience for all players.

BatPro Me processes your personal data on the following legal grounds:

• Contract performance – processing your registration, deposits, withdrawals, and game transactions is necessary to deliver the service you signed up for.
• Legal obligation – identity verification, anti-money laundering checks, and record-keeping are required by applicable regulations. BatPro Me has no choice but to carry out these processes.
• Legitimate interests – fraud prevention, security monitoring, and platform analytics are carried out in the legitimate interest of keeping the platform safe for all players.
• Consent – marketing communications are sent only to players who have explicitly opted in. This consent can be withdrawn at any time.

BatPro Me does not sell your personal data. We share data only where it is genuinely necessary, with the following categories of recipient:

• Payment processors – Easypaisa, JazzCash, NayaPay, SadaPay and bank IBFT partners receive the minimum transaction data necessary to process your deposits and withdrawals.
• Game providers – third-party providers like Evolution Gaming, Ezugi, and Pragmatic Play receive a session token and account ID to initialise game sessions. They do not receive your personal details.
• Identity verification services – CNIC data is verified against a trusted third-party verification service. That service does not retain your data after the verification check is complete.
• Regulatory and legal authorities – BatPro Me will disclose data to law enforcement, financial intelligence units, or courts when required by a legally valid request or order.
• Fraud prevention networks – anonymised risk signals may be shared with industry fraud databases to protect all platforms and players.

BatPro Me uses cookies and similar technologies on batprome.net. A cookie is a small text file stored on your browser that helps us remember your preferences and keep your session active. Without essential cookies, the BatPro Me platform cannot function.

The categories of cookies used at BatPro Me are as follows:

• Essential cookies – keep you logged in, maintain your session, and prevent cross-site request forgery. These cannot be disabled without breaking the platform. Retained for the duration of your session.
• Functional cookies – remember your language preference, lobby view settings, and game history display. Retained for up to 30 days.
• Analytics cookies – anonymised data about which pages are visited and how long players spend on different sections. Used to improve the BatPro Me platform. Retained for up to 12 months.
• Marketing cookies – used to track whether you arrived at BatPro Me via a specific campaign, so we can measure promotion effectiveness. Only set if you consent. Retained for up to 90 days.

You can manage cookie preferences through your browser settings. Disabling analytics and marketing cookies will not affect your ability to use the BatPro Me platform.

BatPro Me takes data security seriously and has implemented a layered approach to protecting your information. The following controls are in place across the BatPro Me infrastructure:

• SSL/TLS 1.3 encryption on all data transmitted between your browser or device and BatPro Me servers.
• Passwords stored using a strong, salted hashing algorithm. BatPro Me staff cannot see your password.
• Two-factor authentication available for all player accounts and mandatory for all internal staff accounts.
• Database access restricted to specific internal services; no direct database access is possible from outside the BatPro Me network perimeter.
• Regular security audits and penetration testing conducted by an independent cybersecurity firm.
• Payment card data never stored on BatPro Me servers – handled entirely by PCI-DSS compliant payment processors.

In the event of a data breach that affects your personal information, BatPro Me will notify affected players and relevant authorities as quickly as possible and in accordance with applicable notification requirements.

BatPro Me retains your personal data for as long as your account is active and for a period after closure as required by applicable regulations. Identity and financial records are retained for five years following account closure, primarily to meet anti-money laundering record-keeping obligations.

Game history and support communications are retained for shorter periods as detailed in the table in Section 2. Technical logs including IP address records are retained for 12 months and then automatically deleted. Marketing preference records are retained until you opt out, at which point they are updated immediately.

When data reaches the end of its retention period, BatPro Me deletes it securely or anonymises it so that it can no longer be linked to you as an individual. Anonymised aggregate data (for example, total game session counts across the platform) may be retained indefinitely for statistical purposes.

As a BatPro Me player, you have the following rights over your personal data. Expand each section to understand what each right means in practice.

BatPro Me is strictly an 18+ platform. We do not knowingly collect data from any person under the age of 18. If BatPro Me discovers that an account belongs to a minor, the account will be closed immediately, any deposited funds will be returned to their source, and all data associated with that account will be deleted as quickly as permitted by applicable regulations.

If you believe a minor has accessed BatPro Me using your account or another account, please contact support immediately. BatPro Me takes underage access very seriously and will act swiftly on any such report.

BatPro Me may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable regulations, or new features added to the platform. Significant changes will be communicated to registered players by email and via an in-platform notification at least 14 days before they take effect.

The most current version of the Privacy Policy is always available on this page at batprome.net/privacy-policy. The "Last updated" date at the top of this page shows when the most recent revision was made. If you continue to use BatPro Me after a policy change takes effect, you accept the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how BatPro Me handles your personal information, please get in touch. The BatPro Me support team handles all privacy-related enquiries and is available 24 hours a day, seven days a week.

• Email: support@batprome.net – include "Privacy" in the subject line for faster routing.
• Live chat: available inside your logged-in BatPro Me account. Typical first response under 5 minutes.

BatPro Me aims to acknowledge all privacy enquiries within 48 hours and resolve them within 30 calendar days.